{"id":16,"date":"2013-12-04T11:35:09","date_gmt":"2013-12-04T11:35:09","guid":{"rendered":"http:\/\/crayond.com\/blog\/?p=16"},"modified":"2014-07-18T05:57:24","modified_gmt":"2014-07-18T05:57:24","slug":"different-types-of-social-media-complainers","status":"publish","type":"post","link":"https:\/\/www.crayond.com\/blog\/different-types-of-social-media-complainers\/","title":{"rendered":"Different types of social media complainers [Infographic]"},"content":{"rendered":"<p>Social Media complainers are the biggest threats to a brand&#8217;s online reputation, authenticity and credibility. An extremely good day for a brand on social media\u00a0in terms of user engagement, brand communication and\u00a0positive responses by users can go in vain by an absurd or negative feedback, question, comment, post or a tweet. Hence Its important for a brand to understand the different types of social media complainers and on how to deal with them in order to make them the loyal customers and brand advocates. You can read more about social media complainers and the ways to handle them on\u00a0Susan Marshall&#8217;s recent post\u00a0<a href=\"http:\/\/www.marketingprofs.com\/articles\/2013\/10347\/five-complainer-customer-personas-and-the-role-of-social-media\">on marketingprofs<span>.<\/span><span><br \/><\/span><\/a><\/p>\n<p>An Infographic below breaks down the social media complainers into 5 different types and solution to handle them.<\/p>\n<p><img alt=\"How to Deal With Social Media Complainers [INFOGRAPHIC] - An Infographic from Pardot\" class=\"infographic_embedder\" src=\"http:\/\/cdn2.content.compendiumblog.com\/uploads\/user\/8574d69b-b83b-102a-92aa-669ad046edd4\/857957d8-b83b-102a-92aa-669ad046edd4\/Image\/39090ef39b9441c8de44d3a6f2f9f5c1\/social_customer_service_w640.png\" width=\"100%\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Social Media complainers are the biggest threats to a brand&#8217;s online reputation, authenticity and credibility. An extremely good day for a brand on social media\u00a0in terms of user engagement, brand communication and\u00a0positive responses by users can go in vain by an absurd or negative feedback, question, comment, post or a tweet. Hence Its important for [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/posts\/16"}],"collection":[{"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":1,"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/posts\/16\/revisions"}],"predecessor-version":[{"id":105,"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/posts\/16\/revisions\/105"}],"wp:attachment":[{"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/media?parent=16"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/categories?post=16"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.crayond.com\/blog\/wp-json\/wp\/v2\/tags?post=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}