Healthcare Experience

Managedcare

Managedcare is a versatile platform that allows professionals to coordinate and administrate a variety of healthcare services. Its seamless integration brings out affordability while delivering the best quality. This also translates into a better quality of service and access on the end-user, the patients’ ⁠— where they can reliable demand and get treated without any hassle.

Platforms:
android  Web & Mobile

Deliverables:
cube  UI,UX, Brand & Strategy
Accept the

Challenge

Healthcare platforms and services until now have been quite fragmented. Every other solution to this challenge has either caused more fragmentation or brought about unnecessary complications. This also resulted in huge add-ups of time on the patient’s end, who end up getting their urgent care delayed by huge margins.

Our objective was to build a platform economy that solves the above problems and innovates healthcare in general. This platform economy would be a one-stop outlet that every provider can use to not just offer their services but also coordinate/collaborate with others.

Our solution also aimed at digitally transforming age-old paper-based systems that just made everything sluggish and put lives at risk.All of this meant that our solution needed to be advanced, adaptive, and easy-to-use for the end-user.

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Our Approach

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2 Weeks

Planning + Evangelism

  • Understanding the market landscape and target users.
  • Identifying/collecting key requirements from the Managedcare team.
  • Validating the data and ideas.
  • Finalizing the base scope of the project.
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4 Weeks

Design + Evangelism

  • The design team was split into groups with their own set of responsibilities.
  • Groups would brainstorm on their own and work on information architecture, craft user journeys, and get back to craft wireframes
  • Validating the data and ideas.
  • Finalizing the base scope of the project.
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4 Weeks

Design + Evangelism

  • The design team was split into groups with their own set of responsibilities.
  • Groups would brainstorm on their own and work on information architecture, craft user journeys, and get back to craft wireframes
  • Validating the data and ideas.
  • Finalizing the base scope of the project.
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12 Weeks

Excecution

  • Planning sprints and understanding the backlogs.
  • Sprint execution.
  • Validating the data and ideas.
  • Sprint review along with the dev, design team, and stakeholders in which the product proceeding was demoed
  • Sprint retrospective for better planning.
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Launch

Currently, the platform is in its first version.
This puts it in a position to observe users and analyze their behaviors.
The planning for the next release is underway.

What we achieved

Our top priorities were ⁠— digital transformation, system intelligence,and adaptive UX. With our product evangelism techniques, we were able to solve problems using personas and drive high efficiency throughout.

Quick
onboarding

A smooth onboarding experience for every persona out there ⁠— client, provider, service professional, and service coordinator.

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Manage
products

Managedcare as a platform allows different providers to offer their unique services to their clients seamlessly. Every service comes together in a neat, coherent workflow.

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Manage
Availablity

The platform allows service professionals to be available at all times for their clients. Tasks can also be automated to ensure continuous, real- time support.

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Manage
Activities

The platform has an in-built calendar that automatically adds activities based on the client’s subscription/persona. These range from appointments, assessments, and so on.

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Service
delivery

Clients that subscribe to a service are ensured constant and smooth delivery with explicit check-ins and check-outs.

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Service
delivery

Clients that subscribe to a service are ensured constant and smooth delivery with explicit check-ins and check-outs.

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Monitoring

Depending on their persona, every coordinator/supervision gets visibility over different client details to allow for better care and service.

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Monitoring

Depending on their persona, every coordinator/supervision gets visibility over different client details to allow for better care and service.

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Administration

The platform allows service professionals to be available at all times for their clients. Tasks can also be automated to ensure continuous, real- time support.

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Administration

The platform allows service professionals to be available at all times for their clients. Tasks can also be automated to ensure continuous, real- time support.

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Conversations

Service professionals can interact with clients and share different tips which are facilitated using templates.

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Conversations

Service professionals can interact with clients and share different tips which are facilitated using templates.

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Recommendations

Service professionals and service coordinators can recommend any physical product/ equipment and service to clients.

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Recommendations

Service professionals and service coordinators can recommend any physical product/ equipment and service to clients.

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Notifications

The platform allows service professionals to be available at all times for their clients.
Tasks can also be automated to ensure continuous, real- time support.

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Result

After multiple iterations, a platform economy for the healthcare industry was finally realized. This platform will now enable a variety of providers and professionals to deliver their essential services. End-users are quite satisfied with our solutions, especially with our take on the adaptive UX to bring out a unique digital experience for this kind of a problem.