Customer Retention Rate (CRR)
01
Burn Rate
02
Customer Engagement Score (CES)
03
Net Promoter Score (NPS)
05
Average Revenue Per Account (ARPA)
07
Lead Velocity Rate (LVR)
08
Monthly Recurring Revenue (CRR)
09
Average Resolution Time (ART)
11
Annual Recurring Revenue (ARR)
13
Customer Acquisition Cost (CAC)
15